September 10, 2012

We woke to the alarm at 7am.  It was cold and rainy so we did not want to get out of bed.  But our appointment was for 9 and I hate to have to rush so we got up, made breakfast and got ready to close the slides.  One of the employees came to get our rig and we were told there was a lounge (a trailer) that we could wait in that had tv.  It was freezing in there so we waited in the sales office while someone turned the heat on in the trailer.  Monte went to check on the status of the work while I did a couple of crossword puzzles.  A short time later, Monte came back and said we could wait in our rig with the slides open.  The tech had called Keystone to see if they were going to authorize any of the work.  A few hours later we got the word that Keystone would not cover any of the work.  I reminded Monte that we had an extended warrantee and he relayed that info to the service manager who was going to contact the warrantee company.  Of course at this point it doesn’t matter if it is going to be covered we need to have the repair done.  The tech started one part of the repair job.  They had to order a part that will be delivered in the morning so we will probably be here another full day.