September 27, 2012

RV Guaranty, Junction City, OR

Okay so I was a little bummed out yesterday and today didn’t start much better.  Ted, our tech, is very skilled at accessing and fixing slide issues.  He did a great job and after a few adjustments announced that we were all set to go.  BUT we still hadn’t heard from the warranty company so we couldn’t settle our bill yet.   John, our service rep, said he would continue to call the warranty company and leave messages.  I suggested to Monte that we take the rig over to AM Solar so they could give us an estimate rather than just sitting around waiting for the warranty company to call.  We told John we would be back in the afternoon.  We made the short trip over to AM Solar and met with David who went up on the roof of our rig to do measurements.  He also asked us questions about our usage so he could determine how many panels and batteries we would need.  David went into the office to tally up and then called us in to give us the estimate.  $10,000!  YIKES!  Solar is not going  to be in our near future!

We were pretty bummed.  We still hadn’t heard from the John or the warranty company so I asked Monte to try calling the warranty company again.  He did and finally spoke to Mr. Nameless who said he would give John a call so we can get the ball rolling on this claim.  When we returned to RV Guaranty, John still hadn’t heard from Mr. Nameless and had in fact not gone to lunch waiting for the call.  Monte called the warranty company again and asked for a manager.  When he explained what the problem was Ms. Nameless told Monte to have John fax a detailed explanation of repairs.  John said he would and Monte and I went off to have some lunch.  We ended up going to this place called the Junkyard Dog.  I had read about it on the internet and it sounded neat. 

 It isn’t someplace I would have stopped in if we were just passing by and didn’t know anything about it.  I really couldn’t describe the place better than seeing the pictures so I won’t try.

 

Monte had a 1/3 lb bratwurst smothered with fried onions and I had a ¼ lb New York dog with sauerkraut.  Both were delicious.   Other people eating there ordered Big Dogs which were I believe a ½ lb!

 

After lunch we returned to RV Guaranty and John had excellent news for us.  The warranty company had authorized all of the labor and had even waived our $100 deductible because we had already paid a deductible at the last RV repair place and the problem with the slide had not been fixed.  We had to pay for parts that only totaled $136.  To say we were thrilled would be an understatement.   SO I guess I was a little too hasty in my critique yesterday of warranty companies.

Since it was kind of late in the day and our next stop is 200 miles away we decided to spend another night “Camping” in the parking lot.  We found an empty place and quickly set up.  We needed a couple of things from Camping World so we took a quick ride there as it was less than a mile away.

Back home we had a dinner of salad and some corn I had bought yesterday at the farmer’s market.  Monte stayed home to work on a project while I went across the parking lot to visit with Gina and DJ.  Patty and Mark joined us after they got back from dinner out.  I was home by 8:30 and to sleep by 11.  It had been a long day.